Wednesday, September 05, 2007

Tales from the cube

toothpaste for dinner

Most nights I come home from work with a couple of choice stories for Mrs. Gerbil. These stories fall generally into one of three categories: Calls that Break My Heart, WTF?, and Oh My God I Thought I'd Never Get That Person Off the Phone.

Although I skipped kindergarten (I was a precocious little gerb) I do know about sharing, and I think I'm generally pretty good at it. So, I hereby share a handful of vignettes, previously heard by Mrs. Gerbil.

I can't believe we let you into the network
me: Does the member meet criteria for a parity diagnosis?
caller: Yes, she has bipolar disorder and major depression.

(explanation for those unfamiliar with DSM-IV: by definition, you can't have both)

And you are calling now because...
caller: Oh, I didn't think you were open now.

Try again later
caller: Is this DirecTV?
me: I'm sorry, you have the wrong number. This is a mental health insurance company.
caller: Oh. Do you have the number for DirecTV?
me: No. You might try the phone book, though.
(the next day)
same caller: Is this DirecTV?
me: Sorry, no. This is a mental health insurance company. Try the phone book.

How can I help you?

1 comment:

Kara said...

People can be so stupid!