Public Transit Story #16: So what?

Oh boy! A public transit story and a customer service story all in one handy package!

I called to register a complaint today. Usually I do this online, but even though I always check the little box to request an email reply, I've never received so much as a "Thank you for submitting a comment." So I called, thinking it would be less complicated and more conducive to immediate gratification. Of course, I was wrong.

Me: I'd like to register a complaint about a driver.
Representative: Okay, what happened?
Me: This has happened before with the same driver and I've complained before. The driver arrives several minutes late, leaves the bus running and the door open, and goes to buy a snack. Then I have to run for a connection that should have several minutes of overlap.
Representative: But you said the bus is already late.
Me: Yes. I'm not calling because the bus is late. I'm calling because the driver leaves the bus running while buying a snack--when the bus is full of passengers!
Representative: [silence]
Me: The driver leaves a running bus for two or three minutes, while it's full of passengers.
Representative: So it's an unauthorized stop, then.
Me: It's my actual bus stop. We all get on the bus and then the driver gets off. I'm concerned because someone could just drive the bus off.
Representative: Oh. That is a problem, isn't it.

I've been sick for the past few days, but as Mrs. Gerbil says, it's a sure sign that I'm better when I start rectifying things again.