Friday, February 16, 2007

Public Transit Story #16: So what?

Oh boy! A public transit story and a customer service story all in one handy package!

I called to register a complaint today. Usually I do this online, but even though I always check the little box to request an email reply, I've never received so much as a "Thank you for submitting a comment." So I called, thinking it would be less complicated and more conducive to immediate gratification. Of course, I was wrong.

Me: I'd like to register a complaint about a driver.
Representative: Okay, what happened?
Me: This has happened before with the same driver and I've complained before. The driver arrives several minutes late, leaves the bus running and the door open, and goes to buy a snack. Then I have to run for a connection that should have several minutes of overlap.
Representative: But you said the bus is already late.
Me: Yes. I'm not calling because the bus is late. I'm calling because the driver leaves the bus running while buying a snack--when the bus is full of passengers!
Representative: [silence]
Me: The driver leaves a running bus for two or three minutes, while it's full of passengers.
Representative: So it's an unauthorized stop, then.
Me: It's my actual bus stop. We all get on the bus and then the driver gets off. I'm concerned because someone could just drive the bus off.
Representative: Oh. That is a problem, isn't it.

I've been sick for the past few days, but as Mrs. Gerbil says, it's a sure sign that I'm better when I start rectifying things again.

1 comment:

Heather said...

Sorry that you've been sick... maybe you should run off with the bus. I mean, if they're that ditzy in customer service, they'd probably buy the line that you were just trying to make it to your connection in time.

And I'm glad that you're blogging more, even though I haven't been commenting much.